Privacy Policy | Zelva Organic Pakistan — Your Data, Protected
Effective Date: February 2026
Your privacy matters to us — genuinely, not just as a legal formality. This Privacy Policy explains exactly what personal information Zelva collects, why we collect it, how we use it, who we share it with, and how we protect it.
By using zelva.pk and purchasing our products, you agree to the collection and use of information as described in this policy. If you disagree with any part, please do not use our website.
What Information We Collect
When you place an order:
• Full name
• Delivery address (street, city, province, postal code)
• Phone number
• Email address (if provided)
• Payment details — processed securely through encrypted payment gateways. We do not store card numbers.
When you browse our website:
• Browser type and version
• Pages visited, time spent on each page
• Device type and operating system
• IP address (anonymized where possible)
• Referral source — how you found us
When you contact us:
• Content of messages sent via WhatsApp, email, or contact form
• Your contact information as provided in that communication
How We Use Your Information
• To process, fulfill, and deliver your orders
• To send order confirmations, tracking updates, and delivery notifications
• To respond to your customer support queries
• To send product updates, new launches, or promotional offers only if you have opted in
• To analyze website usage and improve our user experience
• To detect and prevent fraud or unauthorized transactions
• To comply with Pakistani legal and regulatory obligations
How We Protect Your Information
Zelva takes data security seriously. Your personal information is stored on secure servers protected by encryption. All data transmitted through our website is secured using industry-standard SSL (Secure Socket Layer) technology.
Access to your personal data within our team is strictly limited to individuals who need it to process your orders or respond to your support requests. We do not store payment card details on our own systems all card processing is handled by PCI-compliant payment gateways.
Who We Share Your Information With
Zelwa does not sell, rent, or trade your personal information to any third party ever. We share data only in these limited, necessary circumstances:
• Courier partners your name, address, and phone number are shared solely to deliver your order
• Payment processors to securely complete your transaction
• Legal authorities when required by Pakistani law or a valid court order
Cookies
Our website uses cookies small text files stored on your device to improve your browsing experience, remember your preferences, and understand how visitors navigate our site. Cookies do not collect personally identifiable information on their own.
You can disable cookies in your browser settings at any time. Note that disabling cookies may affect the functionality of certain website features, such as the shopping cart.
Your Rights
As a Zelwa customer, you have the right to:
• Request a copy of the personal data we hold about you
• Request correction of any inaccurate or outdated information
• Request deletion of your personal data, subject to our legal obligations
• Withdraw consent for marketing communications at any time by contacting us at hello@zelva.pk
Third-Party Links
Our website may contain links to external websites courier tracking portals, social media platforms, and payment gateways. Zelva is not responsible for the privacy practices of these external sites. We encourage you to review their individual privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time as our business evolves or as legal requirements change. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:
• Email: hello@zelva.pk
• WhatsApp: +92 [XXX] [XXXXXXX]